111 bt FAQ — Answers to Your Questions
On this page you will find detailed answers to the most frequently asked questions about deposits, withdrawals, KYC verification, VIP benefits, and bonuses.
Withdrawal: 15 minutes – 2 hours
Minimum deposit ৳500
24/7 Live Chat Support
When playing at 111 bt, questions come up about everything from account verification to how long withdrawals take. On this page we have compiled detailed answers on five main topics: identity verification (KYC), withdrawal methods, deposits, VIP cashback, and the welcome bonus. Whether you are new to 111 bt Casino or a regular player, these answers will be useful. Also read the Terms and Conditions page to understand the bonus conditions.
Table of Contents
Identity Verification (KYC)
111 bt usually sends a KYC verification request before your first withdrawal or when there is a large transaction on your account. Verification may also be required when updating account details. If verification is not completed, the withdrawal process may be delayed, so it is best to submit your documents right after your first deposit.
If verification is rejected, the 111 bt support team sends an email explaining the reason. Common reasons are a blurry image, an expired document, or a name mismatch. Re-upload clear and correct documents and let the support team know via live chat — they will review it promptly. Verification usually goes through when the right information is provided.
Yes. Under 111 bt's rules, the name on your account must exactly match the name registered on your mobile wallet (bKash, Nagad, Rocket, Upay). If the names do not match, your withdrawal may be blocked. If the name is wrong, request a correction from your account settings and attach a copy of your national ID.
111 bt uses SSL encryption to keep all personal documents safe. Your national ID or passport copy is used only for account verification and is not shared with any third party. For more details, see the Privacy Policy page.
KYC at 111 bt can be completed with a clear photo of your national ID (NID), passport, or driving licence. Upload photos of both the front and back of the document. The photo must be taken in good lighting and all details must be clearly readable.
Withdrawal Questions
Withdrawals at 111 bt are generally processed within 15 minutes to 2 hours. This applies to all methods — bKash, Nagad, Rocket, and Upay. If your KYC is complete and all details are correct, the money arrives quickly.
Yes. 111 bt's withdrawal service runs 24 hours a day, 7 days a week. You can request a withdrawal on Fridays, Saturdays, or public holidays, and it is likely to be processed within 15 minutes to 2 hours.
If a withdrawal has been pending for more than 2 hours, first confirm that your KYC is complete and that the wallet name matches your account name. If the issue persists, contact 111 bt's 24/7 live chat with your transaction ID and the support team will assist you promptly.
The minimum withdrawal amount at 111 bt is ৳800. Amounts below this cannot be withdrawn. Withdrawals must go to a bKash, Nagad, Rocket, or Upay account registered in your own name — sending money to someone else's wallet is not possible.
To withdraw winnings from a bonus, you must meet the wagering requirement. For example, if you deposit ৳1,000 with the welcome bonus you receive ৳1,500 in bonus funds, and you must wager ৳1,500 × 25 = ৳37,500 before the bonus becomes withdrawable. If you withdraw before meeting the requirement, the bonus may be cancelled.
Deposit Money
You can deposit at 111 bt using four mobile wallets: bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳500 for all methods. Use a wallet registered in your own name for fast and secure transactions.
To play slot games at 111 bt, the minimum deposit is ৳500 — this applies to all deposit methods. The same minimum applies to fishing games, cricket betting, and all other sections.
Log in to your account at 111 bt Login, go to the Cashier or Deposit section, and select bKash. Send the payment from your bKash app to the merchant number shown and submit the transaction ID. The deposit usually appears in your balance within a few minutes.
First check the SMS or in-app notification from your wallet to confirm the transaction was successful. If it was successful, contact 111 bt live chat with the transaction ID. The deposit details are usually verified manually and corrected quickly.
VIP Benefits
111 bt has four VIP levels: Bronze, Silver, Gold, and Platinum. Each level has a different weekly cashback rate — the higher the level, the greater the benefits. For more details, see the 111 bt VIP page.
Weekly cashback is calculated based on your total net loss for the week (total wagers minus total winnings). Example: a Gold-level member who nets ৳20,000 in losses for the week receives ৳20,000 × 0.8% = ৳160 in cashback. The maximum cashback rate is 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum.
Your VIP level at 111 bt upgrades as you play regularly and increase your deposit amounts. Staying consistently active is important for moving from a lower level to a higher one. As your level rises, your cashback rate increases and additional benefits are added.
At the Platinum level, 111 bt offers the highest weekly cashback of 1.0% — the most of any VIP level. Platinum members also receive priority support, special promotions, and exclusive offers. Cashback is credited directly to the account.
Once 111 bt VIP cashback is credited to your account, you can use it to play games. To find out the applicable conditions for withdrawing cashback, speak to support via live chat or read the Responsible Gaming section.
Welcome Bonus
Simply open a new account and make your first deposit of ৳500 or more — 111 bt will automatically credit a 150% welcome bonus, up to a maximum of ৳5,000. Example: deposit ৳1,000 and receive ৳1,500 in bonus funds, giving a total balance of ৳2,500. No separate code is needed to claim the bonus.
The wagering requirement for the welcome bonus can generally be met through slots, fishing games, and many casino games. Bets placed in sections such as fishing games also count. To confirm whether a specific game qualifies for bonus wagering, speak to support via live chat.
Yes, a bonus can be cancelled after it has been accepted. However, cancelling the bonus will also void any winnings earned from that bonus. If you want to withdraw before meeting the wagering requirement, it is wise to inform support first. Read the Terms and Conditions for full details.
No. The 111 bt welcome bonus is available only once per account — with the first deposit. If the same person tries to claim the bonus by opening a new account, the account may be closed. For offers that repeat, check the weekly and monthly promotions.
A deposit of ৳6,800 would give ৳10,200 at the 150% rate, but because the maximum bonus is ৳5,000, the bonus will be ৳5,000. Your total balance will be ৳11,800. The wagering requirement will be ৳5,000 × 25 = ৳1,25,000. Winnings from the bonus can be withdrawn after this amount has been wagered.
Have more questions? The support team is ready to help
If you did not find the answer to your question on this page, or if you want to speak to someone directly about your account, the 111 bt support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat
Click the live chat icon from any page on the site. Available 24/7, you can chat in Bengali, and a response usually comes within a few minutes.
Email Support
For detailed questions or to send documents, email us:
[email protected]